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Interlibrary Loan


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Interlibrary Loan is back!

While we have fantastic collections here at the Quinte West Public Library, occasionally we may not own the exact item you're looking for.  We can try to obtain it for you from another library system through our Interlibrary Loan Service.






What is an Interlibrary Loan (ILLO)?

If our library does not have the book you are looking for or you require an alternative format, we will ask to borrow material from another library, on your behalf.

The INFO database (Information Network for Ontario) is a virtual bibliographic catalogue of Ontario libraries that you may search as a guest before requesting material or simply request in any of the following ways:

  • Email direct at
  • Call (613) 394-3381 ext. 3316 and leave a message.
  • In person at either library location in Quinte West – just ask staff at the Customer Service desk.

Please have the title and author, format preference and any other specifics included in your request.

To place an ILLO request, you will need the following information:

  • Your Library Card number.
  • Contact information; full name, telephone number and email.
  • Identify the branch you will be picking up from.
  • Confirm how you would like to be contacted once the ILLO has arrived and been processed.  e.g. Call, Text or Email.


  • Interlibrary loaned material may be picked up and returned to either Quinte West Public Library locations (Trenton or Frankford) but it is separate from Belleville Public Library and may not be returned there.
  • To process your ILLO request, your library card must be current with fines less than $10.00.
  • Libraries are reluctant to loan out new and/or popular material.
  • Movie DVD’s, Music CD’s and Audiobooks may be difficult to acquire.
  • The length of time it takes for an interlibrary loan item to arrive varies. The time depends upon several factors such as the availability of the item and shipping time. It may take a number of weeks to complete your request.
  • You will be notified if we are unable to fill your ILLO request.

Can I renew ILLO material?

Each Interlibrary loan will have an orange laminated bookmark (with a barcode) that must be returned with your ILLO.  Information about renewals is on this bookmark. Some materials will be labelled “no renewal” from the lending library, in which case we will be unable to renew the item however; most libraries will allow a renewal.

Because the lending library sets the return dates and authorizes renewals, please request a renewal at least four (4) business days prior to the due date by emailing or call (613) 394-3381 ext. 3316.

Interlibrary loans may not be renewed online.  

Do I have to pay for an ILLO?

No, this is a FREE library service offered to you.

While the service is free, overdue fines are charged at $1.00 per day for material returned late, a $5.00 fine will be charged for items ordered but not picked up, as well as replacement costs of lost or damaged items, as determined by the loaning library.

Welcome to Information Network For Ontario
INFO is the virtual bibliographic catalogues and Interlibrary Loan System
of Ontario public libraries in partnership with
Ontario Library Service-North and Southern Ontario Library Service
with support from the Ministry of Culture.

 If you would like to check the availability of the item you are looking for, you can search as a guest through INFOntario: Ontario Interlibrary Loan Search.




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Trenton Main Branch
7 Creswell Drive
Trenton, ON
K8V 6X5
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Tel.: (613) 394-3381
Fax: (613) 394-2079

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